Help center

1. On a listing page, select Message Seller under the listing title.
2. Sign in to your GemsBaba account if you aren’t already, or create an account.
3. Type your question into the textbox.
4. After you Send your message, the seller will be notified and can respond.
Or
Just Whatsapp Seller or Viber or Wechat If supported by the Seller
For even created communication

Reliable Gems Description
The seller need to accurate describe Gems Description , Clarity , Polish , Synthesis , Eye Clean , Dull Surface

If you contacted the seller more than 48 hours ago, choose Open a case so Gemsbaba can help you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
If you need help with an order, the seller you purchased your order from is the best person to help you. Sellers can help if you need to:

• Check your order status
• Update your shipping address
• Make a change to your order
• Request a refund, return, or exchange
• Request a cancellation

To get help with your order:

1. Sign in to Gemsbaba.com and go to Your account.
2. Select Purchases and reviews.
3. Next to the order you need help with, select Help with Order.
4. Select an option under What do you want to reach out about? to tell the seller what you need help with.
5. Add a message. You can also include an image.
6. Select Send to seller. You can see how quickly this seller usually answers the above Send to seller.

The seller can usually answer any questions you have about your order. If the seller is unable to help you, you’ll need to open a case with GemsBaba in order to get further assistance. With GemsBabas Purchase Protection program for qualifying orders, you’ll receive a full refund for your item if it doesn’t arrive, arrives damaged, or isn’t as described.

I checked out as a guest
If you checked out as a guest, you’ll need to link your order to an GemsBaba account in order to open a case with GemsBaba. Find out how you can link your guest order to an GemsBaba account.
Did this help?

There are lots of gems and shops to choose from on Gemsbaba, and we want to make sure you find exactly what you’re looking for. Here are some tips for finding that perfect item.

What to look for when searching
To help you find the best items for you on Gemsbaba, you’ll see different badges on items in Gemsbaba search:

Trust Seller
An item with a Trust Seller badge has had high Feedback from Buyers for accurate gems description in the past 6 months .
GemsBaba Fast
The Gemsbaba’s Pick badge means that this item was selected by GemsBaba that ships within 2 days
Free shipping
The free shipping badge means that this item ships for free to your stated location.

What to check before buying
After you pick out some items in search, here are more signals you can use to tell if this item will work for you:

Star Seller
Gemsbaba sets a high customer service standard for all sellers. When you see a Star Seller badge, it means the seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies.

Shop reviews
You can see reviews on a shop homepage or on the listing page when viewing an item. Shop reviews are feedback from buyers who have purchased from this shop previously. Some buyers include photos in their reviews, which along with the listing photos will give you a sense of what the item will look like. The star rating you see for a seller is the average of the reviews they’ve received from buyers in the past 12 months.

Policies
All Gemsbaba shops have their own policies where sellers outline if and how they accept returns or cancellations. Check if a seller offers returns or cancellations before purchasing.

When your order should arrive
Under the Add to cart button, you can see the day this item should arrive if you order now.

Selling fast
This item is low in stock, or other shoppers have it in their carts.

Message the seller
You can message the seller with any questions you have about an item to help with your decision. You can see how quickly sellers usually reply under the Message button on the listing page.